Leading the Way: Stay Ahead with Innovative Solutions for Strata Management Excellence
Elevating Lilux Apartments
Background:
In July 2023, Keystone Strata Group was appointed as the new strata manager for Thistlethwaite’s Lilix Apartments. The strata committee had been grappling with poor service from the developer-appointed manager, and a subsequent switch to a different manager on a 12-month agreement had yielded only marginal improvements. Frustrated with the service quality, the committee decided to undertake a comprehensive tender and interview process to find a more suitable manager, ultimately choosing Keystone Strata Group.
Challenges:
- Unsatisfactory service quality from the previous managers.
- The need to address a range of maintenance issues, including window cleaning and car stacker faults.
- Capital works required for improved safety, such as traffic mirror installation.
- Enforcing rules and regulations for residents not in compliance.
Our Approach:
- Comprehensive Assessment: Keystone Strata Group initiated a comprehensive assessment of the Lilix Apartments to identify key issues affecting the community. This assessment served as the foundation for a tailored management strategy.
- Scheduled Maintenance Program: To address maintenance issues, we implemented a scheduled maintenance program. This included regular window cleaning and prompt resolution of car stacker faults to enhance the overall living experience for residents.
- Capital Improvement Projects: Recognizing the importance of safety, we oversaw capital works projects, including the installation of traffic mirrors to improve visibility and safety within the building’s premises.
- Rule Enforcement and Resident Engagement: We prioritized building a positive community atmosphere by addressing non-compliance issues. We engaged with residents to educate them about the building’s rules and encouraged adherence through clear communication.
Results:
- Improved Service Quality: Keystone Strata Group’s proactive approach led to a significant improvement in service quality compared to the previous managers.
- Enhanced Safety: Capital works projects, such as the installation of traffic mirrors, contributed to improved safety for residents and visitors.
- Maintenance Efficiency: The scheduled maintenance program ensured timely resolution of issues, contributing to higher resident satisfaction.
- Community Harmony: By engaging with residents and enforcing building rules, we fostered a more harmonious living environment.
Conclusion:
Keystone Strata Group’s strategic approach transformed Lilix Apartments in Thistlethwaite. By addressing maintenance issues, improving safety, and enhancing service quality, we successfully met the committee’s expectations for strata management.
