Strata Services for Developers

A strata manager and a building manager are both integral to the effective management of strata properties, but they have distinct roles:

Strata Manager: A strata manager is appointed by the committee of the owners corporation to oversee the day-to-day running of the owners corporation. Their responsibilities are governed by strata legislation and relevant regulations. They handle financial management, administration, communication, maintenance of records, compliance, and dispute resolution. Strata managers ensure that the strata scheme complies with laws and regulations, mediate disputes among owners, and facilitate communication between stakeholders.

Building Manager: A building manager is responsible for the day-to-day operations and maintenance of the physical aspects of the building. They are typically appointed by the owners corporation committee to take care of common property areas and shared facilities. Building managers oversee routine maintenance, repairs, contractor management, emergency response, security, and safety. They play a key role in maintaining the condition of common areas, coordinating repairs, and ensuring residents' safety.

A strata manager's responsibilities encompass various aspects of managing a strata property:

• Financial Management: Handling the financial affairs of the strata company, including collecting levies from owners, paying bills, and maintaining accurate financial records.
• Administration and Communication: Organising and attending meetings, keeping minutes, and facilitating communication between the strata company, owners, and stakeholders.
• Maintenance of Records: Maintaining the strata roll, which contains details of all lot owners and their contact information.
• Compliance: Ensuring the strata scheme complies with relevant laws and regulations, including building codes and safety standards.
• Dispute Resolution: Playing a role in mediating and resolving disputes among owners or between the strata company and individual owners.

Dealing with difficult strata owners requires patience and effective communication:

• Active Listening: Listen to their concerns and grievances attentively to understand their perspective.
• Open Communication: Engage in open and transparent communication to address their issues and provide clarifications.
• Mediation: If disputes arise, consider involving a neutral third party or a mediator to facilitate resolution.
• Enforce By-laws: If their behaviour violates strata by-laws, communicate the consequences and enforcement measures clearly.
• Professionalism: Maintain a professional demeanour and remain calm, even in challenging situations.

Dealing with a difficult strata member involves similar principles:

• Empathy: Understand their concerns and emotions, showing empathy.
• Clear Communication: Clearly communicate the expectations and rules of the strata community.
• Conflict Resolution: Address conflicts with a focus on finding common ground and solutions.
• By-law Enforcement: If necessary, enforce strata by-laws consistently and fairly.
• Documentation: Keep records of interactions and resolutions for transparency.

If the strata manager is not responding, consider these steps:

• Document Attempts: Keep a record of your attempts to contact the strata manager.
• Contact Strata Committee: Reach out to the strata committee for assistance or to escalate the issue.
• Contact Building Manager (If Applicable): If there's a building manager, they might provide interim assistance.
• Check Strata Manager Contract: Review the terms of the strata manager contract for guidelines on communication.
• Contact Regulatory Authorities: In extreme cases, you can contact relevant regulatory authorities for guidance.

Remember that open communication and collaboration are key to resolving any issues within a strata community.