Privacy Policy

Keystone Strata Group

Effective Date: 1/1/2020

Keystone Strata Group (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Property or Owners Corporation details

  • Enquiry and communication records

  • Website usage data (via cookies and analytics)

We collect this information when you:

  • Submit an enquiry form

  • Complete a Google lead form

  • Contact us by phone or email

  • Visit our website

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Provide strata management services

  • Prepare proposals and quotes

  • Communicate with you about our services

  • Improve our website and marketing

  • Meet legal and regulatory obligations

We do not sell your personal information.

3. Disclosure of Information

We may share your information with:

  • Our employees and contractors

  • Service providers (IT, CRM, marketing platforms)

  • Professional advisers (legal, accounting)

  • Government authorities where required by law

All third parties are required to keep your information confidential.

4. Storage and Security

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification

  • Disclosure

Information is stored securely using industry-standard systems and access controls.

5. Access and Correction

You may request access to, or correction of, your personal information at any time.

To do so, please contact us using the details below.

We will respond within a reasonable timeframe.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Understand website usage

  • Improve user experience

  • Measure advertising performance

You can disable cookies through your browser settings.

7. Marketing Communications

We may contact you about our services if you have made an enquiry or requested information.

You may opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

8. Overseas Disclosure

Some of our service providers and systems may store data outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Keystone Strata Group

Unit 5, 85 Bardia Avenue

Seaford, VIC 3198

Phone: 1300 699 737

Website: www.keystonestrata.com.au