High-Rise Strata Management
That Rises to the Challenge
From complex compliance to large-scale coordination
Meet your strata manager
Cayne Schultz
With over a decade of experience managing boutique townhouse estates, Cayne Schultz has built a reputation for getting things done without the fuss. A calm communicator and fierce advocate for community-led decisions.”
We don’t shuffle managers. When you work with Keystone, you’re partnered with a dedicated professional who brings consistency, accountability, and familiarity. That’s how trust is built—and results are delivered.
Scott Diggle
Aaron LaCombre
Chantelle Owners
Janelle Parfett
Kylie Webb
Roddy
Elizabeth
Why
High-Rise Communities Choose Us
Managing high-rise residential buildings is not just strata—it’s a specialised operation.
You’re dealing with hundreds of residents, overlapping facilities, layered governance, and significant budgets. At Keystone Strata Group, we approach these complexities with precision, structure, and seasoned leadership. Our team is trained to handle the scale, responsibility, and pressures that come with managing vertical communities.
The Keystone Difference — In Action
We don’t offer one-size-fits-all service. We offer depth, strategy,
and a proactive roadmap built to handle every floor, every facility, and every expectation.
What You Can Expect
When You Work With Keystone
High-rise strata demand strategic oversight. There’s no room for reactive thinking or generic service.
At Keystone, we manage with foresight—balancing people, policies, and performance. Our systems are designed for scale, and our processes support seamless management across facilities, maintenance, and communication.
Our promise to high-rise clients
Rapid response systems
for time-sensitive building issues
Building asset protection,
with lifecycle planning and contractor governance
Comprehensive financial oversight,
including sinking fund forecasting and budget reviews
Structured meeting management
with clear agendas, follow-ups, and outcomes
We also act as your committee’s shield—handling difficult situations, guiding tough decisions, and providing legal-adjacent support for by-law enforcement and resident compliance.
You’re not just managing apartments. You’re managing a vertical neighbourhood. And we’re here to ensure it thrives.
Proven Results
See Keystone Strata in Action
Palladium
Apartments
In 2020, Keystone Strata Group took on the management of Waverley Road’s Palladium Apartments after a frustrating experience with the developer-appointed manager. The strata committee had grown disillusioned with the existing management and decided it was time for a change. The community was facing significant financial challenges, including owner arrears, outstanding supplier debts, and an underfunded annual budget.
- Thousands of dollars in owner arrears.
- Outstanding supplier debts amounting to $17,000.
- An annual budget that was $30,000 underfunded.
- A disheartened strata committee looking to turn things around.
- Supplier Debt Resolution: One of the first priorities was addressing the outstanding supplier debts. Keystone Strata Group immediately initiated communication with suppliers, negotiated favorable payment plans, and took steps to clear the $17,000 owed.
- Owner Arrears Recovery: To resolve the owner arrears issue, Keystone Strata Group adopted a proactive approach. Through effective communication and negotiation, most of the arrears were recovered without the need for extensive legal intervention.
- Committee Collaboration: Keystone Strata Group collaborated closely with the strata committee. Together, they identified the community’s goals and prepared a comprehensive “wish list” for the building’s improvements. This served as a foundation for building a realistic budget aligned with the committee’s vision.
- Budget Realignment: At the Annual General Meeting (AGM), Keystone Strata Group presented the committee’s vision and the necessity of increasing the budget to achieve their goals. Through transparent communication and a clear presentation, the budget adjustment received unanimous support from all owners.
- Financial Stability: Keystone Strata Group successfully resolved outstanding debts, bringing financial stability to Palladium Apartments.
- Arrears Recovery: The majority of owner arrears were recovered without resorting to legal actions, saving both time and resources.
- Budget Approval: The adjusted budget, designed to meet the community’s aspirations, was approved with unanimous owner support.
- Committee Empowerment: The strata committee was empowered to pursue necessary improvements for the building, enhancing overall resident satisfaction.
Keystone Strata Group’s proactive and collaborative approach led to a significant transformation of Waverley Road’s Palladium Apartments. By addressing financial challenges, fostering collaboration, and aligning the budget with the committee’s vision, Keystone Strata Group not only resolved immediate issues but also set the foundation for a more prosperous and harmonious community.
This case study highlights Keystone Strata Group’s commitment to effective strata management, financial recovery, and community empowerment, ultimately resulting in a thriving and satisfied strata community at Palladium Apartments.
Transforming Smith Street’s Trilby Apartments
In mid-2022, Keystone Strata Group welcomed Smith Street’s Trilby Apartments into its management portfolio. From the very beginning, our goal was to streamline operations, enhance contractor performance, and reduce the strata committee’s workload.
- Inefficient processes leading to a heavy workload for the strata committee.
- Suboptimal contractor performance impacting the quality and timeliness of services.
- Process Refinement: Keystone Strata Group conducted a thorough review of existing strata management processes. Through collaboration with the strata committee and the facilities manager, we identified bottlenecks and areas for improvement.
- Streamlined Operations: By simplifying administrative tasks and optimizing communication channels, we reduced the committee’s workload significantly. This allowed committee members to focus on strategic decisions rather than day-to-day operations.
- Contractor Performance Enhancement: We worked closely with the facilities manager to assess the performance of contractors. This involved setting clear expectations, implementing key performance indicators (KPIs), and conducting regular evaluations to ensure that services met or exceeded expectations.
- Open Communication: Transparent and open communication channels were established between all stakeholders, including the strata committee, facilities manager, and contractors. This facilitated swift issue resolution and ensured everyone was aligned with the community’s goals.
- Efficient Operations: Through process refinement, we reduced the committee’s workload, allowing them to focus on strategic decision-making.
- Improved Contractor Performance: Our efforts led to enhanced contractor performance, resulting in better-quality services and timelier responses to community needs.
- Cost Savings: By optimizing processes and contractor performance, we helped the strata community save costs while improving service quality.
- Enhanced Community Satisfaction: The streamlined operations and improved services contributed to higher resident satisfaction.
Keystone Strata Group’s proactive and collaborative approach transformed Smith Street’s Trilby Apartments. By streamlining operations, enhancing contractor performance, and reducing the strata committee’s workload, we not only improved efficiency but also increased resident satisfaction.
This case study showcases Keystone Strata Group’s commitment to effective strata management and its ability to optimize operations and contractor performance to the benefit of the community. Smith Street’s Trilby Apartments experienced a positive transformation that is now serving as a model for efficient strata management.
Revitalising The Albert Apartments
In mid-2022, Keystone Strata Group took on the management of Albert St’s “The Albert Apartments.” The property had been experiencing operational inefficiencies, a strained relationship with the previous manager, and a burdened strata committee. Keystone Strata Group’s mission was to refine processes, reduce the committee’s workload, and rebuild trust within the community.
- Inefficient processes leading to a heavy workload for the strata committee.
- Negative sentiments among residents towards the incumbent manager.
- The need to rebuild trust and establish a collaborative environment.
- Process Refinement: Keystone Strata Group initiated a comprehensive review of existing strata management processes. Collaborating closely with the strata committee and facilities manager, we identified areas of improvement and introduced streamlined procedures.
- Communication Campaign: Recognizing the negative sentiments toward the previous manager, we launched a proactive communication campaign. We engaged residents, listened to their concerns, and conveyed our commitment to working with them, not against them. This campaign was instrumental in rebuilding trust.
- Collaborative Atmosphere: Keystone Strata Group fostered an environment of collaboration and transparency. We ensured that residents and committee members had a say in key decisions, making them feel more involved and valued.
- Reducing Committee Workload: Our team took on a more proactive role in daily operations, relieving the strata committee of many of their routine tasks. This allowed committee members to focus on strategic matters.
- Efficient Operations: Process refinement significantly reduced the committee’s workload, allowing them to dedicate more time to strategic decision-making.
- Trust Restoration: Keystone Strata Group’s communication campaign successfully rebuilt trust among residents and committee members, leading to improved relationships.
- Contract Renewal: Due to the positive outcomes achieved, the committee decided to extend their contract with Keystone Strata Group for another 3 years.
- Increased Satisfaction: The Chairperson’s statement, “This is the first time since being on the Committee that I have not had to be involved with owners corporation business on a daily basis,” speaks to the enhanced satisfaction of committee members.
Keystone Strata Group’s proactive and collaborative approach revitalized Albert St’s “The Albert Apartments.” Through process refinement, effective communication, and a commitment to relieving the strata committee’s burden, we not only improved operational efficiency but also restored trust and harmony within the community.
This case study highlights Keystone Strata Group’s ability to transform strata communities, foster collaboration, and achieve long-term client satisfaction. “The Albert Apartments” now serve as a testament to successful strata management and positive community engagement.
Rejuvenating JD The Seasons
- Lack of responsiveness and transparency from the previous strata manager.
- Concerns about the management of financial accounts, including fund transfers without oversight.
- Absence of clear financial reporting and transparency.
- A budget shortfall due to the failure to increase levy contributions as agreed at the previous Annual General Meeting (AGM).
- Financial Audit: One of the first steps we took upon appointment was to initiate a thorough audit of the financial accounts. This helped us gain a clear understanding of the existing financial situation and identify areas that needed immediate attention.
- Contract Review: We reviewed all contracts with incumbent contractors to ensure that the community was receiving value for money. This step aimed to optimize service quality and cost-effectiveness.
- Improved Financial Transparency: Keystone Strata Group provided the committee with online access to financial reports, ensuring transparency and easy access to financial information.
- Budget Analysis: Our team carefully reviewed the budget and identified a critical issue—the failure to increase levy contributions as agreed at the previous AGM. We worked with the committee to rectify this, ensuring the Owners Corporation did not face a budget deficit.
- Wish List Planning: Keystone Strata Group collaborated with the committee to create a strategic roadmap to achieve all the items on their wish list. This roadmap considered budget constraints, priorities, and timelines.
- Financial Clarity: The financial audit and improved reporting mechanisms provided the committee with a clear view of the financial situation and enhanced transparency.
- Cost Optimization: Through contract reviews, we ensured that the community received value for money from its contractors.
- Budget Alignment: We resolved the budget shortfall issue by increasing levy contributions as agreed, preventing a potential deficit.
- Strategic Planning: The roadmap created in collaboration with the committee provided a clear direction for achieving their goals and improving the property.
Keystone Strata Group’s proactive and transparent approach revitalized JD The Seasons on Reynolds Road. By addressing financial concerns, optimizing costs, and aligning the budget with the committee’s objectives, we have set the property on a path to success.
This case study exemplifies Keystone Strata Group’s commitment to effective financial management, transparency, and collaboration. JD The Seasons now benefits from a more financially stable and goal-oriented strata management approach.
Elevating Lilux Apartments
In July 2023, Keystone Strata Group was appointed as the new strata manager for Thistlethwaite’s Lilix Apartments. The strata committee had been grappling with poor service from the developer-appointed manager, and a subsequent switch to a different manager on a 12-month agreement had yielded only marginal improvements. Frustrated with the service quality, the committee decided to undertake a comprehensive tender and interview process to find a more suitable manager, ultimately choosing Keystone Strata Group.
- Unsatisfactory service quality from the previous managers.
- The need to address a range of maintenance issues, including window cleaning and car stacker faults.
- Capital works required for improved safety, such as traffic mirror installation.
- Enforcing rules and regulations for residents not in compliance.
- Comprehensive Assessment: Keystone Strata Group initiated a comprehensive assessment of the Lilix Apartments to identify key issues affecting the community. This assessment served as the foundation for a tailored management strategy.
- Scheduled Maintenance Program: To address maintenance issues, we implemented a scheduled maintenance program. This included regular window cleaning and prompt resolution of car stacker faults to enhance the overall living experience for residents.
- Capital Improvement Projects: Recognizing the importance of safety, we oversaw capital works projects, including the installation of traffic mirrors to improve visibility and safety within the building’s premises.
- Rule Enforcement and Resident Engagement: We prioritized building a positive community atmosphere by addressing non-compliance issues. We engaged with residents to educate them about the building’s rules and encouraged adherence through clear communication.
- Improved Service Quality: Keystone Strata Group’s proactive approach led to a significant improvement in service quality compared to the previous managers.
- Enhanced Safety: Capital works projects, such as the installation of traffic mirrors, contributed to improved safety for residents and visitors.
- Maintenance Efficiency: The scheduled maintenance program ensured timely resolution of issues, contributing to higher resident satisfaction.
- Community Harmony: By engaging with residents and enforcing building rules, we fostered a more harmonious living environment.
Keystone Strata Group’s strategic approach transformed Lilix Apartments in Thistlethwaite. By addressing maintenance issues, improving safety, and enhancing service quality, we successfully met the committee’s expectations for strata management.
This case study exemplifies Keystone Strata Group’s commitment to efficient strata management, safety enhancement, and community engagement. Lilix Apartments now enjoy a higher standard of living, and residents benefit from a safer and more pleasant environment.
Discover How We Support Your community
In this segment, we cover
Our mission is to elevate your strata experience. That means simplifying the complex, anticipating problems, and delivering confidence at scale.
Your Strata Experts — Meet the Keystone Team
What Our Clients Say About Us
Don’t take our word for it listen to the communities we serve
Choosing a New Strata Manager For Your High Rise?
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