Smith Street’s Trilby Apartments
Smith Street’s Trilby Apartments
Smith Street’s Trilby Apartments
Smith Street’s Trilby Apartments

Transforming Smith Street’s Trilby Apartments


In mid-2022, Keystone Strata Group welcomed Smith Street’s Trilby Apartments into its management portfolio. From the very beginning, our goal was to streamline operations, enhance contractor performance, and reduce the strata committee’s workload.


  • Inefficient processes leading to a heavy workload for the strata committee.
  • Suboptimal contractor performance impacting the quality and timeliness of services.

Our Approach:

  1. Process Refinement: Keystone Strata Group conducted a thorough review of existing strata management processes. Through collaboration with the strata committee and the facilities manager, we identified bottlenecks and areas for improvement.
  2. Streamlined Operations: By simplifying administrative tasks and optimizing communication channels, we reduced the committee’s workload significantly. This allowed committee members to focus on strategic decisions rather than day-to-day operations.
  3. Contractor Performance Enhancement: We worked closely with the facilities manager to assess the performance of contractors. This involved setting clear expectations, implementing key performance indicators (KPIs), and conducting regular evaluations to ensure that services met or exceeded expectations.
  4. Open Communication: Transparent and open communication channels were established between all stakeholders, including the strata committee, facilities manager, and contractors. This facilitated swift issue resolution and ensured everyone was aligned with the community’s goals.


  • Efficient Operations: Through process refinement, we reduced the committee’s workload, allowing them to focus on strategic decision-making.
  • Improved Contractor Performance: Our efforts led to enhanced contractor performance, resulting in better-quality services and timelier responses to community needs.
  • Cost Savings: By optimizing processes and contractor performance, we helped the strata community save costs while improving service quality.
  • Enhanced Community Satisfaction: The streamlined operations and improved services contributed to higher resident satisfaction.


Keystone Strata Group’s proactive and collaborative approach transformed Smith Street’s Trilby Apartments. By streamlining operations, enhancing contractor performance, and reducing the strata committee’s workload, we not only improved efficiency but also increased resident satisfaction.


This case study showcases Keystone Strata Group’s commitment to effective strata management and its ability to optimize operations and contractor performance to the benefit of the community. Smith Street’s Trilby Apartments experienced a positive transformation that is now serving as a model for efficient strata management.
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