Revitalising The Albert Apartments
In mid-2022, Keystone Strata Group took on the management of Albert St’s “The Albert Apartments.” The property had been experiencing operational inefficiencies, a strained relationship with the previous manager, and a burdened strata committee. Keystone Strata Group’s mission was to refine processes, reduce the committee’s workload, and rebuild trust within the community.
- Inefficient processes leading to a heavy workload for the strata committee.
- Negative sentiments among residents towards the incumbent manager.
- The need to rebuild trust and establish a collaborative environment.
- Process Refinement: Keystone Strata Group initiated a comprehensive review of existing strata management processes. Collaborating closely with the strata committee and facilities manager, we identified areas of improvement and introduced streamlined procedures.
- Communication Campaign: Recognizing the negative sentiments toward the previous manager, we launched a proactive communication campaign. We engaged residents, listened to their concerns, and conveyed our commitment to working with them, not against them. This campaign was instrumental in rebuilding trust.
- Collaborative Atmosphere: Keystone Strata Group fostered an environment of collaboration and transparency. We ensured that residents and committee members had a say in key decisions, making them feel more involved and valued.
- Reducing Committee Workload: Our team took on a more proactive role in daily operations, relieving the strata committee of many of their routine tasks. This allowed committee members to focus on strategic matters.
- Efficient Operations: Process refinement significantly reduced the committee’s workload, allowing them to dedicate more time to strategic decision-making.
- Trust Restoration: Keystone Strata Group’s communication campaign successfully rebuilt trust among residents and committee members, leading to improved relationships.
- Contract Renewal: Due to the positive outcomes achieved, the committee decided to extend their contract with Keystone Strata Group for another 3 years.
- Increased Satisfaction: The Chairperson’s statement, “This is the first time since being on the Committee that I have not had to be involved with owners corporation business on a daily basis,” speaks to the enhanced satisfaction of committee members.
Keystone Strata Group’s proactive and collaborative approach revitalized Albert St’s “The Albert Apartments.” Through process refinement, effective communication, and a commitment to relieving the strata committee’s burden, we not only improved operational efficiency but also restored trust and harmony within the community.